What Our Customers Are Saying
Like any organization, we strive on the feedback we receive from our customers, subscribers, and sometimes even potential customers evaluating our service.
Whether obtaining feedback through word-of-mouth, testimonials, customer surveys, or feedback results on a routine support request, we review it all to better improve all aspects of our business!
"Rival5 has provided Coal City Schools with a reliable telecommunications platform. Their knowledgeable staff and attention to supporting the customer is second to no one."
"We couldn’t be happier with Rival5. They have provided quick, reliable service. When we needed assistance with anything, we spoke to a live technician, and our requests were handled very quickly on the first call."
"Rival5 has provided Allstate Insurance with a great telecommunications system! The decision to partner with Rival5 over five years ago was a brilliant move. We now have the platform we need to grow our business. The attention to detail and top notch customer service is second to none! The very best in the business and I will continue to refer them to other companies."
"Rival5 provides superior support for our business. Whether a minor phone change, or an addition to a whole new department, Rival5 is there with their expertise to help solve our paging, routing, and set-up needs. The staff is always helpful and can figure out a simple solution to a complex problem."
"Firefly Legal is a customer-centric organization that looks to partner with like-minded companies and Rival5 is a shining example of this. Since inception, they were informative, knowledgeable and patient with us and have remained this way since. Their on-demand style customer service is exactly what we needed and can depend on no matter what, they get the job done quickly and correctly. It is a joy working with Rival5."
"Firefly Legal is a customer-centric organization that looks to partner with like-minded companies and Rival5 is a shining example of this. Since inception, they were informative, knowledgeable and patient with us and have remained this way since. Their on-demand style customer service is exactly what we needed and can depend on no matter what, they get the job done quickly and correctly. It is a joy working with Rival5."
"Firefly Legal is a customer-centric organization that looks to partner with like-minded companies and Rival5 is a shining example of this. Since inception, they were informative, knowledgeable and patient with us and have remained this way since. Their on-demand style customer service is exactly what we needed and can depend on no matter what, they get the job done quickly and correctly. It is a joy working with Rival5."
We had been searching for the right phone system and the right provider for some time. We knew we needed a plan to change. As we narrowed our options, Rival5 continued to be invited back for discussions. Right from the beginning Rival5 listened to our needs as well as our concerns and proved to be the best match for Joliet Public Schools District 86. The Rival5 team is incredibly responsive. Installation and implementation were highly successful. In addition to providing a quality system and quality service, we now generate significant savings each month. We are highly pleased with our new system and with Rival5.
Weldstar Company
Matt Hurd
Manager of Information Services
"We've had a great experience with Rival5 for our branch phone service. We have branches throughout Illinois and Indiana, and our Rival5 VoIP phones allow all of our branches to work together more seamlessly without expensive and complicated on-premise systems to maintain. Pricing is straightforward and honest, and the Rival5 tech support team is second to none. After working with one of the "big guys" in the industry and sitting on hold, and getting transferred over and over again when a problem occurred, working with Rival5 has been refreshing. The voice quality we've experienced has been excellent, and even our most skeptical employees have loved their new phones. If you're in the market for a new business phone system, these guys should be your first call."
McCutcheon Insurance Agency David McCutcheon Partner / Owner
"Rival5 spent numerous hours listening to our concerns, learning how we used our old system, and coordinated a new system that provides many more capabilities which helped our agency become more efficient. All representatives from Rival5 treated our whole staff with the utmost courtesy and respect even when asked to explain the system's functions more than once. Their continued support long after the system was implemented truly exemplifies Rival5 as a quality company."
Morris Community HS District 101 JD Morrison Technology Director
"Rival5 has provided an exceptional cloud based communication service for three school districts I work with. We have not fully utilized all of the features available for the systems and continue to find new ways to integrate the systems at each school. Their service and support are second to none."
Illinois Logistics Group Daniel Ilg Director of Strategy & Development
"I cannot recommend Rival5 more. From the sales process, to install, to follow-up – Rival5 has consistently gone above and beyond. Whenever we have issues or questions, the customer support is FAR & ABOVE what we’ve experienced with our other vendors. They stay nimble and have allowed us to work more efficiently, all while taking things off my plate."
Mitchell Legal Solutions Eric Mitchell Partner / Owner
"Rival5 has been invaluable to my firm. It feels as though I have my own team of professionals that are quick to address whatever problem may arise. I have been in private practice for 15 years and have worked with many contractors. I can honestly say that working with Rival5 has been an ideal fit and I expect to continue to do business with them long into the future."
Midlothian School District 143 Anthony Burbatt Director of Technology
"We are an elementary school district with 4 schools and an admin building. We have been using Rival5 since 2015. Their service is extremely reasonably priced and their support is outstanding. I have vendors that I can say I am happy with but this is one of the extremely rare ones that I can say I am extremely happy with."
Feeling a bit.... satisfied?
Are you a Rival5 customer already and want your voice to be heard on our website or as a reference? We would appreciate it!
Drop us a line via sales, or however you normally get a hold of us and we'll work you in wherever you would like!