What Our Customers Are Saying
Like any organization, we strive on the feedback we receive from our customers, subscribers, and even potential customers evaluating our service.
Whether gathering feedback via word-of-mouth, testimonials, customer surveys, or routine support request results, we analyze it all to enhance every aspect of our business!
We partnered with Rival5 to upgrade our communication and security infrastructure. Rival5 successfully installed a new phone system, seamlessly integrated with our existing PA systems, and implemented their RLock system across our 35 buildings in a matter of months - a project we brought to them at the last minute. The new phone system has greatly improved communication and streamlined our emergency notification processes. The RLock system has significantly enhanced the safety and security of our schools by providing the ability to lock down our buildings quickly and effectively in emergencies. Their expertise and professionalism were evident throughout the project. Their team worked diligently to ensure that the installation and implementation processes were completed on time and with minimal disruption to our school operations. We are confident that our partnership with Rival5 has created a safer and more efficient learning environment for our students and staff. We highly recommend Rival5 to any school district looking to upgrade its communication and security systems.
We had been searching for the right phone system and the right provider for some time. We knew we needed a plan to change. As we narrowed our options, Rival5 continued to be invited back for discussions. Right from the beginning Rival5 listened to our needs as well as our concerns and proved to be the best match for Joliet Public Schools District 86. The Rival5 team is incredibly responsive. Installation and implementation were highly successful. In addition to providing a quality system and quality service, we now generate significant savings each month. We are highly pleased with our new system and with Rival5.
Rival5 has provided Coal City Schools with a reliable telecommunications platform. Their knowledgeable staff and attention to supporting the customer is second to no one.
We couldn’t be happier with Rival5. They have provided quick, reliable service. When we needed assistance with anything, we spoke to a live technician, and our requests were handled very quickly on the first call.
District 200 was looking for a more streamlined VoIP provider to handle all of our telecommunications needs. We are a large unit district in the Chicagoland area with 22 buildings, so we needed a provider that could implement a solution for a district our size while still providing individualized service that was prompt and helpful. Rival5 was able to work through many specific customizations we asked them to implement for us due to our district's unique needs. We have continued to lean on them to also implement added safety features like monitored panic buttons at each of our sites. Their customer service and willingness to help are what we appreciate the most and why we often recommend them to other districts when they come asking about potential VoIP providers.
Firefly Legal is a customer-centric organization that looks to partner with like-minded companies and Rival5 is a shining example of this. Since inception, they were informative, knowledgeable and patient with us and have remained this way since. Their on-demand style customer service is exactly what we needed and can depend on no matter what, they get the job done quickly and correctly. It is a joy working with Rival5.
I cannot recommend Rival5 more. From the sales process, to install, to follow-up – Rival5 has consistently gone above and beyond. Whenever we have issues or questions, the customer support is FAR & ABOVE what we’ve experienced with our other vendors. They stay nimble and have allowed us to work more efficiently, all while taking things off my plate. The service that we receive is 10x better than almost any other vendor I use. Unlike the majority of providers, when there is an outage you're notified immediately and there is a knowledge that the issues are being worked on. I wish I could give these guys 10 stars, because I've yet to find a technology company that treats your business like their own.
Weldstar Company
Matt Hurd
Manager of Information Services
We've had a great experience with Rival5 for our branch phone service. We have branches throughout Illinois, Indiana & Wisconsin, and our Rival5 VoIP phones allow all of our branches to work together more seamlessly without expensive and complicated on-premise systems to maintain. Pricing is straightforward and honest, and the Rival5 tech support team is second to none. After working with one of the "big guys" in the industry and sitting on hold, and getting transferred over and over again when a problem occurred, working with Rival5 has been refreshing. The voice quality we've experienced has been excellent, and even our most skeptical employees have loved their new phones. If you're in the market for a new business phone system, these guys should be your first call.
Morris Community HS District 101 JD Morrison Technology Director
"Rival5 has provided an exceptional cloud based communication service for three school districts I work with. We have not fully utilized all of the features available for the systems and continue to find new ways to integrate the systems at each school. Their service and support are second to none."
Midlothian School District 143 Anthony Burbatt Director of Technology
"We are an elementary school district with 4 schools and an admin building. We have been using Rival5 since 2015. Their service is extremely reasonably priced and their support is outstanding. I have vendors that I can say I am happy with but this is one of the extremely rare ones that I can say I am extremely happy with."
Feeling a bit.... satisfied?
Are you a Rival5 customer already and want your voice to be heard on our website or as a reference? We would appreciate it!
Drop us a line via sales, or however you normally get a hold of us and we'll work you in wherever you would like!